Vacancies

Current Vacancies (30/09/2025)

Sales Order Management Supervisor

£28,500 - £32,500 per annum dependent on experience

Full-time possibility of part-time

Location : Wincanton

Grassroutes Leisure Limited is a leading company in the leisure vehicle industry we have been established for over 22 years.  We are looking to recruit an experienced supervisor to lead our Sales Order processing team.  This role is a key role in the organisation where good communication and organisatioin skills are essential.  

Duties:-

As the Customer Operations Supervisor you will be running a small team and the following duties will be applicable:-

  • Respond to customer enquiries and orders via phone, email, website & walk-in customers
  • Order Management
  • Manage customer deliveries
  • Understand products (training will be given)
  • Respond to customer enquiries in a timely manner
  • Liaise with customers in relation to their order status
  • Liaise with internal departments as required
  • Maintain accurate records on all company systems
  • Maintain departmental procedure documentation
  • Understand and run departmental reports
  • Administration in relation to non-conformities
  • Able to deal with difficult customers
  • General Administration
  • Attend trade shows as required

Requirements

  • Previous customer service/sales order processing experience
  • Ability to delegate to and monitor the team
  • Professional and personable telephone manner
  • Able to work under pressure and to timescales
  • Ability to work independently and as part of a team
  • Excellent attention to detail, communication and organisational skills
  • Desire to understand our products (training will be given)
  • Sound knowledge of Microsoft Office, CRM and Accounting systems.
  • Proven experience in a similar role with at least 2 years experience

Working Hours : Mon – Fri 8.30 – 5 pm (40 hours)

Benefits:-

Free On-Site Parking
Employee Assistant Programme
NEST pension
Holiday 28 days (including bank holidays)
Staff discount

Apply Now:

Send your CV and cover letter to admin@grassroutesleisure.co.uk