Vacancies

Sales Support Team Leader

 

Are you passionate about delivering top-notch service and love working in a fast-paced trade environment?

We’re looking for a Trade Customer Adviser to join our team — someone who thrives on building relationships with trade customers, offering expert advice, and helping them get the right products for the job.

Our mission is to operate with precision, efficiency and integrity – “getting it right first time, every time”.

This position would ideally suit someone with a passionate interest in, or experience of campervans, motorhomes, and/or horseboxes.

What you’ll be doing:

  • Supporting trade customers with product advice, quotations, and order processing
  • Building long-term relationships with new and existing trade accounts
  • Upselling and cross-selling to maximise customer satisfaction and enhance sales
  • Advising customers by recommending the best solutions for their needs and delivering excellent service. Continuously gaining and maintaining strong product knowledge to support informed recommendations.
  • Using systems to process orders and maintain accurate customer records
  • Working closely with the wider team to meet sales targets and deliver excellent service

 What we’re looking for:

 A results-driven professional with strong telesales skills/experience and excellent administrative skills, capable of managing client communication while efficiently handling back-office tasks, website accuracy and CRM systems:- 

  • An ability to communicate effectively with stakeholders at all levels, from frontline staff to senior management. 
  • A self-motivated individual with strong leadership abilities, adept at managing team members and delegating tasks effectively to achieve daily tasks/goals. 
  • An individual who can capture and retain customer insights, and effectively communicate relevant feedback to the team. 
  • A strong understanding of product knowledge, particularly in the leisure industry, and thereby the confidence to explain product features, match solutions to customer needs. 
  • An ability to retain information and take a methodical approach to our work processes while also identifying improvements and advising management as necessary.
  • Previous experience in a customer-facing or trade environment (builders’ merchants, hardware, plumbing, electrical, etc is desired but not essential.
  • Excellent communication skills and a confident, helpful attitude
  • IT-literate and comfortable using SAGE/CRM systems or similar
  • A team player with a strong work ethic and a sense of humour

 What’s in it for you:

  • Competitive salary and bonus scheme
  • Staff discount
  • Health and wellness benefits
  • Ongoing training and development
  • Opportunities to grow within the business
  • A supportive, down-to-earth team environment

 Ready to apply?

Click Apply Now or send your CV to dan@grassroutesleisure.co.uk 

Let’s build something great together.